East Jefferson takes patient opinion and experience very seriously. It is our goal to ensure that every patient who stays with us feels their care was excellent. If we have provided you with the best possible experience or if our staff has made an extraordinary effort to see that your needs were met and your expectations surpassed, let us know. We value the opportunity to reward outstanding work and encourage best practices.
However, if your experience here has been less than satisfactory, we want to know that too. Not only is it important to us that we rectify the situation for you as an individual, we want to identify any issue with hospital procedures or staff and resolve it as well. It is through understanding the patient experience that we are able to continue providing the highest standard of care in our region.
If you would like to compliment our staff or services or lodge a complaint, please contact one of the following:
Guest Services Center
The center, located on the first floor near the main lobby, is open Monday through Friday to answer your questions and help resolve your concerns. A Guest Services liaison is available to assist patients in addressing their concerns. Call the Guest Services Center at (504) 503-4837, Monday through Friday, to speak to the liaison.
Also called the House Supervisor, this person supervises hospital operations from 3 pm to 7 am, Monday through Friday, and on weekends and holidays. Call the operator (dial '0') to contact the Administrative Representative.
Department of Health and Hospitals
Concerns can be forwarded by phone or mail to the Louisiana Department of Health and Hospitals. Call (866) 280-7737, or write to P.O. Box 3767, Baton Rouge, LA 70821.
The Joint Commission
Concerns can be forwarded by phone or email to the Joint Commission. The Joint Commission Office of Quality Monitoring can be reached at (800) 994-6610, or email at firstname.lastname@example.org