There are multiple organizations that are good sources for quality data. East Jefferson uses Hospital Compare for reporting purposes on this website. This quality information can also be found on Louisiana Healthfinder Compare. Hospital Compare is a creation "through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U. S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance."
These sites represent an initiative with experts in both government agencies and the private sector and allow consumers to search a hospital's quality scores and compare the results against national, Louisiana and other individual hospitals through the country. Clinical data are supplied by each participating hospital and are independently verified for accuracy.
A major portion of the quality data, also referred to as care or core measures, is the set of indicators that measure the consistency at which hospitals provide the recommended standards of care, processes and treatments. This standardized care is based on the latest, evidenced-based medical practices that are shown to produce the best clinical results.
The primary specialty areas rate a hospital's performance in treating patients with pneumonia, heart failure, those suffering a heart attack and for patients undergoing surgery (Surgical Care Improvement Project is also known as SCIP).
Another main component of the performance measuring system is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a nationally standardized patient survey based on patients' experience with a hospital. The uniformity of the 10 questions yields comparable results for all hospitals throughout the country. Additional information on the survey can be found atwww.hcahpsonline.org.
The Patient Experience survey asks patients to rate the hospital in the following areas:
Overall Rating of Hospital
Willingness to Recommend Hospital
Communication with Nurses
Communication with Doctors
Timeliness Assistance from Hospital Staff (Responsiveness of Hospital Staff)
Communication About Medications
Transition to Home (Discharge Information)
Cleanliness of Hospital Environment
Quietness of Hospital Environment
As an organization, we view our quality measures and patient experience scores as a barometer for success. Improving our ability to provide excellent care to our community is dependant upon us continually setting the benchmarks higher to always ensure the best outcomes.