Patients Rights

ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the East Jefferson General Hospital. The Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Mr. Rob Hinyub
ADA Coordinator
4200 Houma Boulevard
Metairie, LA 70006

Within 15 calendar days after receipt of the complaint, The ADA Coordinator or the designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or the designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the East Jefferson General Hospital and offer options for substantive resolution of the complaint.

All written complaints received by the ADA Coordinator or the designee will be retained by East Jefferson General Hospital for at least three years.