Emergency Medical Services (EMS)

Through EJGH's partnership with Delgado Community College, emerging EMT specialists and paramedics learn alongside the best medical staff in the region, creating a community service renowned for its professionalism, expediency, and skill. EJGH's emergency medical technicians and paramedics answer nearly 40,000 calls per year with an average response time of five to six minutes. EMS units are strategically placed throughout the service area to reduce response time.

In addition, East Jefferson's EMS has led the way in our area by introducing 12-lead EKG capabilities to our ambulances in 1990. The latest version of this technology is now installed in all East Jefferson ambulances and allows EMS workers responding to an emergency, to perform a 12-lead EKG in the field and instantly send a diagnostic quality test result to the hospital. It is this kind of dedication to innovative technology and procedures that make East Jefferson's EMS the one that our community can count on.

Responding to an Emergency Situation

Call 911

Stay calm. The first and best thing you can do is to remain calm. Call 911. If someone else is with you, who is not injured, ask that person to call 911.

If you can, have the following information available:

  • The address or location of the injured person
  • A call back number
  • A brief description of the injuries or illness
  • The number of people injured

If the person is injured in a car accident and there is no immediate danger, such as fire, do not move them. Unnecessary movement can cause additional injuries. If the injured person is not breathing, the 911 Operator can walk you through CPR instructions over the phone. Do not hang up until the dispatcher ends the conversation.

Hands-Only CPR

According to The American Heart Association (AHA), mouth-to-mouth resuscitation is no longer necessary on those having a heart attack. Instead, anyone can and should perform "Hands-Only CPR" in the event that someone collapses. The AHA recommends following these two simple steps for performing Hands-Only CPR:

  • Call 911.
  • Use straight arms to push hard and fast at the center of the chest.

Hands-Only CPR has been shown to more than double the chances of survival for an adult who has collapsed from cardiac arrest.

Emergency Department (ED)

East Jefferson General Hospital Emergency Department is known for its efficiency, quality diagnosticians and superior emergency management. EJGH's state-of-the art facility encompasses 18 private rooms, and 33 beds total. In addition, our ED has earned a reputation for excellence due to innovative procedures and digital technologies such as the Computerized Physician Order Entry (CPOE) which allows doctors to automatically update patient charts, collaborate with other physicians and immediately notify nurses of any changes in treatment course.

One recent enhancement that is changing the way many perceive a trip to the ER is our Geaux Zone. The Geaux Zone allows patients who have been triaged with having minor ailments (and not needing to be placed in a bed or on a monitor) to be treated and released more quickly and efficiently while allowing more resources to be available to the seriously ill or injured.

In 2015, plans have been approved for the expansion of the EJGH Emergency Department enabling us to treat an even higher volume of patients. In addition to more space, this addition will give us more designated space for treating those with mental disorders who present in our ED. 

In fact, City Business Magazine recognized East Jefferson's Emergency Department as an Innovator of the Year for implementing the CPOE throughout the department. Our ED has also won a number of awards from the American Heart Association and others related to our exemplary care for those with heart attacks and strokes.

By streamlining processes through technology and utilizing best practices in triage, our elite cadre of nurses and physicians, certified in Trauma Care, treat approximately 52,000 patients every year, almost all of whom are seen within 30 minutes of arrival to EJGH's ED.

The privacy and confidentiality of our patients is very important to us. Therefore, we ask that visitors are limited to one person per room. Under special circumstances, more than one visitor may be allowed in a room. In this case, the primary visitor will be given a visitor pass, which can be exchanged with another visitor at any time.

Emergency Room in Metairie, LA

We deal with the toughest, most urgent cases in our emergency room. Metairie, LA area residents should always be prepared in the event of an emergency. Follow these guidelines if you or someone you know has been injured.

Responding to an Emergency: Call 911

Image of 911 numbers in a red circle

Stay calm. The first and best thing you can do is to remain calm. Call 911. If someone else is with you, who is not injured, ask that person to call 911.

If you can, have the following information available:

  • The address or location of the injured person
  • A call back number
  • A brief description of the injuries or illness
  • The number of people injured

If the person is injured in a car accident and there is no immediate danger, such as fire, do not move them. Unnecessary movement can cause additional injuries. If the injured person is not breathing, the 911 Operator can walk you through CPR instructions over the phone. Do not hang up until the dispatcher ends the conversation.

Emergency Department (ED)

East Jefferson General Hospital Emergency Department is known for its efficiency, quality diagnosticians and superior emergency management. EJGH's state-of-the art facility encompasses 18 private rooms, and 33 beds total. In addition, our ED has earned a reputation for excellence due to innovative procedures and digital technologies such as the Computerized Physician Order Entry (CPOE) which allows doctors to automatically update patient charts, collaborate with other physicians and immediately notify nurses of any changes in treatment course.

One recent enhancement that is changing the way many perceive a trip to the ER is our Geaux Zone. The Geaux Zone allows patients who have been triaged with having minor ailments (and not needing to be placed in a bed or on a monitor) to be treated and released more quickly and efficiently while allowing more resources to be available to the seriously ill or injured.

In 2015, plans have been approved for the expansion of the EJGH Emergency Department enabling us to treat an even higher volume of patients. In addition to more space, this addition will give us more designated space for treating those with mental disorders who present in our ED. 

In fact, City Business Magazine recognized East Jefferson's Emergency Department as an Innovator of the Year for implementing the CPOE throughout the department. Our ED has also won a number of awards from the American Heart Association and others related to our exemplary care for those with heart attacks and strokes.

By streamlining processes through technology and utilizing best practices in triage, our elite cadre of nurses and physicians, certified in Trauma Care, treat approximately 52,000 patients every year, almost all of whom are seen within 30 minutes of arrival to EJGH's ED.

The privacy and confidentiality of our patients is very important to us. Therefore, we ask that visitors are limited to one person per room. Under special circumstances, more than one visitor may be allowed in a room. In this case, the primary visitor will be given a visitor pass, which can be exchanged with another visitor at any time.

Emergency Medical Services (EMS)

Established in 1979, EJGH's EMS team provides 24-hour-a-day, 911 service for the entire east bank of Jefferson Parish, including Metairie, The North Shore, New Orleans, Kenner, and Harahan. To everyone in our emergency room, Metairie, LA is home, and each patient is our neighbor. Our doctors and staff are completely dedicated to each critical condition patient and aim to provide emergency care as quickly and efficiently as possible.

Emergency Room Guide

What to Bring

If possible, patients should bring the following with them to the ED:

  • Personal Identification such as a driver's license, passport, etc.
  • Copy of medical insurance information
  • List of current medications and dosages in which they are taken

Check-in

Upon arrival at the Emergency Department patients are asked to complete a "quick registration," to enter their information into our electronic medical records database. Proper identification is very important as it ensures that we access the correct medical record. At that time either an ED technician or paramedic will take the patient's vital signs, or they will be escorted straight to the triage nurse.

Triage

The triage nurse makes sure the patients with the most serious injury or illness are seen first. We do not see patients according to their time of arrival, but according the seriousness of their condition. All patients are important to us, but priority must be given to patients with the most serious condition.

After seeing the triage nurse, patients will be placed in a room or in a waiting area depending on the availability of beds and the seriousness of the patient's injury or illness. Before eating or drinking anything, patients are asked to check with the triage nurse as it could effect treatment. Our experienced Emergency Department staff may begin medical assessments for those patients in the waiting room in order to expedite care. All studies conducted, whether patients are in the waiting room or patient room are billable.

All patients are urged to notify hospital staff if they decide to leave the ED before receiving treatment or if they feel their symptoms are worsening.

Medical Exam

Once patients are placed in a treatment room, an emergency medicine physician will exam them. The attending physician may decide to order clinical tests such as blood work, X-rays, a CT scan or an ultrasound, in which case patients may need to wait for the results before their physician can make a decision about proper treatment.

We encourage our patients to ask questions of the nurses and physicians on staff. We want to make every effort to keep patients and their families informed about their treatment.

Once testing is complete, the physician contacts the patient's primary care and any specialists required to determine if the patient can be discharged or should be admitted to the hospital. Emergency Department physicians do not admit patients to the hospital.

Discharge

When patients are discharged from the ED, they will be given detailed instructions for follow-up care, along with any necessary prescriptions.

Admission

When patients are admitted to the hospital, a primary physician must be contacted to complete the process. Occasionally, patients will have to wait to be admitted while the results of testing are attained, an assessment and consultation by a physician occurs, or a specific type of room.

We are committed to making our guests' wait in the Emergency Department as brief and as comfortable as possible, while providing the highest level of quality care.

Emergency Room Policies

Billing

Co-pays, if required by a patient's insurance may be requested before discharge. Patients receive separate bills from the hospital for the ED visit as well as the Emergency Department physician and the radiologists for services provided.

For questions in regards to hospital billing, please call (504) 503-4040.

For questions in regards to the ED physician's bill, please call 1(888) 826-9212.

Visitors

The privacy and confidentiality of our patients is very important to us. Therefore, we ask that visitors are limited to one person per room. Under special circumstances, more than one visitor may be allowed in a room. In this case, the primary visitor will be given a visitor pass, which can be exchanged with another visitor at any time.

Cell Phones

Cell phone usage is not allowed in the Emergency Department. As a courtesy to other guests and staff, we ask that all cell phone calls be taken in the waiting area and that phones and pagers be set to silence.

Image of East Jefferson General Hospital Ambulance at Emergency Room Entrance

Contact Information

In Case of Emergency Call 911

EJGH Emergency Department
4200 Houma Blvd.
Metairie, LA 70006

Hospital Operator (504) 503-4000
ED Main Line (504) 503-4377
Hospital Billing (504) 503-4040
ED Physician Bill 1(888) 826-9212

EJGH EMS Department
3120 Lime Street
Metairie, LA 70006
Phone (504) 889-7152
Fax (504) 889-7159

Map to ER

Map to ER