Patient Experience

Ensuring extraordinary care

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationally standardized patient survey based on their experience with a hospital. The uniformity of the ten questions yields comparable results for all hospitals throughout the country. Additional information on the survey can be found at www.hcahpsonline.org.

Delivering an outstanding level of care means that our staff at every level must go above and beyond our patients’ expectations. We must treat our patients compassionately and with the respect they deserve. As Louisiana’s first Nurse Magnet accredited facility, the patient and their family continue to be at the center of our efforts.

How is East Jefferson General Hospital performing in patient experience?

The individual measures below are how hospitals throughout the United States are measured.

How is East Jefferson General Hospital performing in patient experience?

The individual measures below are how hospitals throughout the United States are measured. See below how East Jefferson General Hospital compares nationally and in Louisiana in each individual measure.

Percent of patients who reported that their nurses "Always" communicated well

Percent of patients who reported that their doctors "Always" communicated well

How often they were helped when they used the call button

Percent of patients who reported that their plan was "Always" well controlled

Percent of patients who reported that staff "Always" explained about medicines before giving

Percent of patients who reported that their room and bathroom were "Always" clean

Percent of patients who reported that the area around their room was "Always" quiet at night

Percent of patients who reported that "Yes" they were given information about what to do during their recovery at home

Percent of patient who gave their hospital a rating of 9 or 10

Percent of patients who reported "Yes" that they would definitely recommend the hospital

All descriptions and data sources are reported from hospital compare.

Data reported are based on discharges from 10/1/12 thru 9/30/13